1008: Toll Free verification rejection - Age gate required for age-restricted content

Description

Your Toll-Free number verification was rejected because the messaging use case involves age-restricted products or services, but an appropriate age verification process was not demonstrated. Messaging from this Toll-Free number is blocked until a compliant age-gating method is implemented and approved.

For age-restricted content, carriers require proof that users meet the minimum age requirements before they are allowed to opt in to SMS messaging. Without a verifiable age-gate, consent is considered invalid.

Possible Causes

This issue occurs when age verification is missing or insufficient, including:

• No age-verification step included in the opt-in flow
• An overly simple method (such as a single “Are you 18+?” checkbox)
• Age verification mentioned in the submission but not shown or documented

Possible Solutions

To resolve this issue:

• 21+ for alcohol-related messaging
• 18+ for other age-restricted products or services
• Requiring users to enter their full date of birth (MM/DD/YYYY)
• Using a third-party age-verification service
• Provide clear evidence of the age-verification process in your submission
• Ensure age verification occurs before the SMS opt-in for restricted content