Description
Your Toll-Free number verification was rejected because the opt-in example could not be accessed by reviewers. Messaging from this Toll-Free number is blocked until a verifiable and publicly accessible opt-in example is provided and approval is granted.
During verification, reviewers must be able to directly view the opt-in experience without additional steps or credentials. If the opt-in cannot be accessed, it cannot be evaluated and the submission is rejected.
Possible Causes
This issue occurs when the opt-in URL provided in the submission cannot be reviewed, including:
- The URL requires a login or authentication
- The link is broken or returns an error
- The URL does not lead directly to the opt-in content
- The page has been removed, restricted, or modified after submission
Possible Solutions
To resolve this issue:
- Provide a publicly accessible URL that does not require login credentials
- If authentication is required, submit clear screenshots of the full opt-in flow instead
- Confirm the URL works and links directly to the opt-in example before resubmitting
- Ensure screenshots clearly show the complete consent process
- Consider hosting the opt-in example on a dedicated public page for verification purposes