Description
Your Toll-Free number verification was rejected because the messaging program involves alcohol-related content but does not include a compliant 21+ age verification process. Messaging from this Toll-Free number is blocked until a robust age-gating method is implemented and approved.
Alcohol-related messaging is subject to stricter age verification standards. Users must be verified as 21 years or older before they are allowed to opt in to SMS messaging.
Possible Causes
This issue occurs when alcohol-related messaging lacks sufficient age verification, including:
- No age-gating process included in the opt-in flow
- An inadequate age check (such as a simple “Yes” confirmation)
- Missing or incomplete 21+ age gate
- Alcohol-related content accessible without verified age restrictions
Possible Solutions
To resolve this issue:
- Implement a robust 21+ age-gate as part of the opt-in process
- Use acceptable age verification methods, such as:
- Requiring users to enter their full date of birth (MM/DD/YYYY)
- Using a third-party age verification service
- Ensure age verification requires more than a simple checkbox or confirmation
- Provide clear evidence of the updated age verification flow when resubmitting
- Note: Additional restrictions apply for Canadian destinations involving alcohol-related messaging