Description
Your Toll-Free number verification was rejected because the sample message content includes links from public URL shortening services. Messaging from this Toll-Free number is blocked until all URLs are updated to use branded or approved links.
Public URL shorteners obscure the final destination and do not clearly identify the sending business, which makes them non-compliant for Toll-Free messaging verification.
Possible Causes
This issue occurs when sample messages contain links from generic shortening services, including:
- bit.ly
- goo.gl
- tinyurl.com
- Other public or generic URL shorteners
These links prevent carriers from verifying the destination and brand identity
Possible Solutions
To resolve this issue:
- Replace public shortened links with full, branded URLs
- Use a custom domain to create branded shortened links
- Configure your own URL-shortening service using a branded domain
- Update all sample messages so URLs clearly identify your business