Description
Your Toll-Free number verification was rejected because the submission relies on an organizational or government consent exemption, which is not accepted for Toll-Free SMS verification. Messaging from this Toll-Free number is blocked until a compliant opt-in process is provided and approved.
Regardless of exemption status, carriers require explicit consumer consent for all Toll-Free messaging. Submissions that do not include verifiable opt-in evidence cannot be approved.
Possible Causes
This issue occurs when a submission claims an exemption instead of providing opt-in evidence, including:
- Relying on an organizational or government exemption for consent
- Failing to include any opt-in process due to an assumed exemption
- Claiming an exemption that does not apply to Toll-Free messaging requirements
Possible Solutions
To resolve this issue:
- Implement an explicit, compliant consumer opt-in process
- Ensure the opt-in meets TCPA and carrier requirements
- Provide clear evidence of the opt-in flow in your verification submission
- Do not rely on organizational or government exemptions for Toll-Free SMS verification