Description
Your Toll-Free number verification was rejected because the messaging use case requires a double opt-in, but the submission did not demonstrate a complete double opt-in process. Messaging from this Toll-Free number is blocked until a compliant double opt-in flow is implemented and approved.
Certain messaging use cases require an additional confirmation step to ensure clear user intent. Without documented proof of this confirmation, consent is considered incomplete.
Possible Causes
This issue occurs when a required double opt-in process is missing or not fully documented, including:
- Only a single opt-in step was provided
- The confirmation step was not included or clearly documented
- The submission does not show how users complete the second consent step
- Double opt-in is required for certain use cases, such as shopping cart reminders
Possible Solutions
To resolve this issue:
- Implement a double opt-in process for the applicable use case
- Ensure the process includes:
- An initial opt-in (web form, keyword, or signup)
- A confirmation message requesting subscription confirmation
- A clear affirmative response from the user to complete enrollment
- Document the entire double opt-in flow in your submission
- Provide example messages for both the initial opt-in and the confirmation step