Description
Your Toll-Free number verification was rejected because the submission suggests that SMS opt-in data or consent may be transferred, shared, rented, or sold to third parties. Messaging from this Toll-Free number is blocked until consent handling is restricted to a direct relationship between the consumer and the message sender.
For Toll-Free SMS programs, opt-in consent must remain a 1:1 agreement between the end user and the business sending messages. Consent cannot be reused, transferred, or monetized under any circumstances.
Possible Causes
This issue occurs when opt-in terms, policies, or business practices indicate that consent data may be shared, including:
- Opt-in language referencing data sharing with partners, affiliates, or non-affiliates
- Privacy policies or terms that mention transferring or selling messaging consent
- Business models that involve reselling or reusing opt-in data
- Missing language that explicitly protects SMS consent from transfer
Possible Solutions
To resolve this issue:
- Remove all language that allows SMS opt-in data to be shared, sold, rented, or transferred
- Update privacy policies and terms to include explicit protections such as:
“The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.” - Ensure business practices maintain SMS consent as a direct agreement between the consumer and the messaging business
- Clearly state that opt-in consent cannot be transferred or sold under any circumstances