Description
Your Toll-Free number verification was rejected because the SMS Terms and Conditions required for the messaging program are missing, incomplete, or inaccessible. Messaging from this Toll-Free number is blocked until compliant and reviewable Terms are provided and verification is approved.
Carriers require clearly defined SMS program terms so users understand how the messaging service operates. Without complete and accessible Terms, the submission cannot be approved.
Possible Causes
This issue occurs when SMS Terms and Conditions do not meet carrier requirements, including:
- The Terms and Conditions URL is broken, restricted, or inaccessible
- Required SMS program details are missing
- The document is incomplete or does not include messaging-specific terms
- SMS program information is not clearly outlined or easy to find
Possible Solutions
To resolve this issue:
- Provide a publicly accessible Terms and Conditions URL
- Ensure the Terms include all required SMS program details:
- Program name
- Product or service description
- Customer support contact information
- Opt-out instructions
- Pricing disclosure (“Message and data rates may apply”)
- Message frequency disclosure for recurring programs
- Make sure the Terms can be viewed without login or authentication
- Add a dedicated SMS or Messaging section if one does not already exist