Description
Your Toll-Free number verification was rejected because the website domain included in the submission has been flagged as high risk. Messaging from this Toll-Free number is blocked, as carriers cannot approve messaging programs associated with domains that raise security, trust, or fraud concerns.
Domain reputation is a critical part of Toll-Free verification. If a website is associated with suspicious activity or lacks credibility, the submission cannot be approved regardless of the messaging use case.
Possible Causes
This issue occurs when the submitted website domain is identified as high risk due to factors such as:
- Association with suspicious or questionable online activity
- Prior reports or indicators of fraudulent behavior
- Security vulnerabilities or a compromised website
- Misleading, deceptive, or incomplete business information
Possible Solutions
To resolve this issue:
- This submission cannot be resubmitted using the current domain
- If you believe the domain was flagged in error, contact support with documentation proving domain legitimacy
- Future submissions must use a website domain with a strong reputation and no known security concerns
- Ensure your website follows security best practices and clearly represents a legitimate business