Description
Your Toll-Free number verification was reviewed and rejected. Messaging from this Toll-Free number is blocked until the number is successfully verified.
Toll-Free verification is required to ensure A2P SMS messaging is compliant with carrier and regulatory standards. During the review, the business sending messages is evaluated (not the software), including the messaging use case, sample message content, website presence, opt-in and consent methods, and associated terms and privacy policies.
Possible Causes
This rejection commonly occurs when the opt-in process combines multiple message types under a single consent action, such as:
- Using one checkbox for both promotional and informational messages
- Opt-in language that does not clearly distinguish message purposes
- Attempting to register multiple messaging use cases under one consent flow
Possible Solutions
To resolve this issue:
- Create separate opt-in mechanisms for each message type (e.g., marketing vs. informational)
- Clearly explain what type of messages users will receive for each opt-in
- Allow users to independently choose which message categories they want to receive
- Resubmit the verification request with clear examples or screenshots showing separate opt-ins
✅ How to Correct Submission & Get Approved
❌ Incorrect:
By providing my phone number, I agree to receive account notifications and marketing messages from [COMPANY NAME].
✅ FIX:
ONE statement per use case
☐ By providing my phone number, I agree to receive occasional promotional text messages from [ COMPANY NAME].
☐ By providing my phone number, I agree to receive occasional account notification and alert text messages from [ COMPANY NAME].
Web Form Example:
