Description
Your Toll-Free number verification was rejected because the opt-in language or consent method does not align with the messaging use case submitted for review. Messaging from this Toll-Free number is disabled until the opt-in and use case are brought into alignment and verification is approved.
During the review process, carriers compare the stated use case against the actual consent language and opt-in method. If these do not match, the submission is considered misleading or incomplete and will be rejected.
Possible Causes
This issue occurs when the opt-in experience does not accurately reflect the messaging purpose, such as:
- Opt-in text referencing promotional messages while the submitted use case is informational
- Consent language that does not explicitly cover the message types described in the use case
- An opt-in method that is not appropriate for the intended messaging purpose
Possible Solutions
To resolve this issue:
- Ensure the opt-in language clearly matches the submitted use case
- Update consent text to explicitly reference the message types users will receive
- Informational: “I agree to receive account updates and notifications.”
- Promotional: “I agree to receive marketing messages and special offers.”
- Review the full submission to confirm all details accurately reflect the actual messaging purpose