Description
Your Toll-Free number verification was rejected because the opt-in process does not require users to actively provide consent. Messaging from this Toll-Free number is blocked until the opt-in experience is updated and verification is approved.
For A2P SMS compliance, users must take a clear, intentional action to opt in to messaging. Consent mechanisms that automatically enroll users without an explicit action do not meet carrier requirements and will result in rejection.
Possible Causes
This issue occurs when opt-in methods do not require affirmative user action, including:
- Checkboxes that are pre-checked by default
- Toggle switches that are enabled automatically
- Any opt-in flow where users are considered subscribed unless they manually opt out
Possible Solutions
To resolve this issue:
- Remove all pre-selected or pre-enabled consent options
- Ensure checkboxes and toggles are unchecked by default
- Require users to manually select or confirm their consent
- Update the opt-in workflow to require a clear affirmative action
- Resubmit verification with screenshots or evidence showing the corrected opt-in process