Description
Your Toll-Free number verification was rejected because the opt-in example provided did not contain enough clear or complete information for reviewers to evaluate. Messaging from this Toll-Free number is blocked until a sufficient and reviewable opt-in example is submitted and approved.
Reviewers must be able to clearly see the full opt-in experience, including branding, consent language, and user actions. Incomplete or unclear examples prevent verification and result in rejection.
Possible Causes
This issue occurs when the opt-in example does not adequately represent the full consent experience, such as:
- Screenshots or examples that are cropped or incomplete
- Missing business name or branding
- Blurry, low-quality, or illegible images
- Lack of surrounding context needed to understand how consent is collected
Possible Solutions
To resolve this issue:
- Submit a complete opt-in example showing all text, buttons, and consent elements
- Ensure the business name or logo is clearly visible
- Use high-quality, legible screenshots or images
- Include enough page context to show how the opt-in fits into the user flow
- Clearly demonstrate how users actively provide consent