Description
Your Toll-Free number verification was rejected because the submission relies on verbal consent, but the required supporting documentation was missing or could not be verified. Messaging from this Toll-Free number is blocked until a complete and verifiable verbal consent process is provided and approved.
When verbal opt-in is used, carriers require clear evidence of exactly how consent is requested, communicated, and recorded. Without this information, the consent method cannot be validated.
Possible Causes
This issue occurs when a submission indicates verbal consent but does not include sufficient documentation, such as:
- No verbal consent script provided
- An incomplete or unclear script that does not fully explain messaging consent
- Lack of detail on how verbal consent is captured or verified
Possible Solutions
To resolve this issue:
- Submit a detailed verbal consent script showing the exact language used
- Include a sample or simulated conversation demonstrating how consent is presented and accepted
- Provide documentation explaining how consent is recorded and stored
- Include clear opt-out instructions communicated to users after consent
- Consider sending a confirmation text message after verbal opt-in to reinforce consent