Description
Your Toll-Free number verification was rejected because the opt-in language does not clearly request or explain consent for SMS messaging. Messaging from this Toll-Free number is blocked until clear and explicit consent language is added and verification is approved.
Carriers require that users clearly understand they are agreeing to receive text messages and what those messages will contain. If consent language is vague, hidden, or incomplete, the opt-in is considered invalid.
Possible Causes
This issue occurs when consent language does not adequately communicate SMS messaging terms, such as:
- No clear request for consent to receive text messages
- Failure to explicitly mention SMS or text messaging
- Consent language buried in terms of service or privacy policies
- Unclear description of what messages the user is agreeing to receive
Possible Solutions
To resolve this issue:
- Add explicit opt-in language that clearly requests consent for SMS messaging
- Separate messaging consent from other agreements (privacy policy, terms of service)
- Use clear statements such as:
“I agree to receive text messages from [Business Name].” - Ensure consent language is prominently displayed and easy to read
- Clearly describe the types of messages users will receive (e.g., promotions, account alerts)