Description
Your Toll-Free number verification was rejected because the submission includes shopping cart reminder messages but does not meet the carrier-specific requirements for this use case. Messaging from this Toll-Free number is blocked until the shopping cart reminder program is fully documented and approved.
Shopping cart reminders are subject to stricter consent, disclosure, and data-handling rules. If these requirements are not clearly demonstrated, the submission cannot be verified.
Possible Causes
This issue occurs when shopping cart reminder requirements are incomplete or missing, including:
- Opt-in terms that do not explicitly mention shopping cart reminders
- Absence of a double opt-in via text message
- A privacy policy that does not disclose how abandoned cart data is collected (e.g., cookies, plugins, tracking tools)
- Terms and conditions that do not reference the shopping cart reminder program
Possible Solutions
To resolve this issue:
- Update opt-in language to clearly state that users may receive shopping cart reminder messages
- Implement a double opt-in via SMS that explicitly references cart reminders
- Revise your privacy policy to disclose how abandoned cart data is captured and used
- Ensure terms and conditions accurately reflect the shopping cart reminder policy
- Limit reminders to one message per unique abandoned cart within 48 hours
- Confirm that cart reminder messages do not complete transactions or collect payment via SMS