Description
Your Toll-Free number verification was rejected because the submission does not include a valid or sufficient privacy policy explaining how personal data is handled. Messaging from this Toll-Free number is blocked until a compliant and accessible privacy policy is provided and verification is approved.
When personal data is collected as part of an SMS program, carriers require transparency around data collection, usage, storage, and sharing practices. Without this information, the submission cannot be approved.
Possible Causes
This issue occurs when privacy policy requirements are not met, including:
- No privacy policy provided in the submission
- An invalid, broken, or inaccessible privacy policy URL
- A policy that does not explain how personal data is collected or used
- Missing required disclosures related to data protection or messaging practices
Possible Solutions
To resolve this issue:
- Create and publish a comprehensive privacy policy on your website
- Ensure the policy clearly explains:
- How personal data is collected, stored, and used
- Data protection and sharing practices
- Compliance with applicable privacy regulations
- Information specific to SMS and messaging programs
- Submit a valid, publicly accessible privacy policy URL
- Confirm the policy can be viewed without login or authentication