Description
Your Toll-Free number verification was rejected because the privacy policy indicates that SMS opt-in or personal data may be shared, sold, or transferred to third parties. Messaging from this Toll-Free number is blocked until the privacy policy is updated to explicitly protect messaging consent data.
For Toll-Free SMS programs, carriers require that opt-in data and consent cannot be shared or sold under any circumstances. If a privacy policy suggests otherwise, the submission cannot be approved.
Possible Causes
This issue occurs when the privacy policy includes language stating that personal or opt-in data may be:
- Shared with third parties
- Sold or rented to other organizations
- Transferred to affiliates or marketing partners
- Used in ways that are not clearly restricted for SMS consent
Possible Solutions
To resolve this issue:
- Update the privacy policy to explicitly prohibit sharing of SMS opt-in data
- Add clear language such as:
- “Opt-in data and consent will not be shared with third parties.”
- “SMS-collected information is not shared with third parties or associates.”
- “Text messaging originator opt-in data and consent will not be shared with any third parties.”
- Ensure the policy clearly protects messaging consent from being sold, transferred, or shared
- Remove or revise any language that implies opt-in data may be shared