Description
Your Toll-Free number verification was rejected because the business name or brand listed in the submission does not match the registered business information. Messaging from this Toll-Free number is blocked until the business identity details are corrected and verification is approved.
Carriers require clear alignment between the registered business, brand name, and any DBA information. If these details do not match, the business identity cannot be verified.
Possible Causes
This issue occurs when business identity information is inconsistent, including:
- Using a brand name that differs from the registered legal business name
- Operating under a Doing Business As (DBA) name without completing the DBA field
- A business registration number that does not align with the submitted brand name
Possible Solutions
To resolve this issue:
- Ensure the legal business name matches official registration records
- If operating under a DBA, complete the DBA field with the correct name
- Verify that the business registration number corresponds to the listed business name
- Update the submission so all business identity fields are consistent and accurate