Description
Your Toll-Free number verification was rejected because the messaging use case does not comply with federal regulations applicable across all 50 U.S. states. Messaging from this Toll-Free number is blocked, as Toll-Free SMS programs must meet federal legal requirements regardless of state-level legality.
If a use case is prohibited or restricted at the federal level, it cannot be approved for Toll-Free messaging.
Possible Causes
This issue occurs when a messaging use case violates or fails to meet federal requirements, including:
- Content that may be legal in certain states but is federally prohibited
- Activities that violate federal communications or consumer protection laws
- Products or services that require federal licensing that has not been demonstrated
- Messaging use cases explicitly disallowed under federal guidelines
Possible Solutions
To resolve this issue:
- This use case is not eligible for resubmission
- Toll-Free messaging programs must comply with all applicable federal laws
- State-level legality alone is not sufficient for approval
- Future submissions must be limited to use cases that are fully compliant with federal regulations across all 50 states